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Vicky Nolan Gaming Guru - Page 15Is Time on Your Side?12 January 2000
It's now possible to provide provable, accurate, secure and audited time stamping of wagers placed at your site. With the growth of a e-commerce, accurate timekeeping has become an increasingly important issue. By using time stamps, online gaming sites can offer unprecedented accuracy and record-keeping in ... (read more)
The IGN Data Hub - Jan 12, 200012 January 2000
Spending Tendencies in the U.S.
ABCNews.com has found that nearly half of American adults will probably make an online purchase sometime this year. A telephone survey by ABC found that 93 percent of all respondents who had shopped online last year were likely to repeat the experience. Plus, the research ... (read more)
The Evilest of E-Commerce Foes28 December 1999
It's a sad fact of life that most online gaming operators are hit with chargebacks somewhere along the road. More and more criminals are using random number generators to obtain credit card numbers and hackers are stealing numbers. Some customers, dissatisfied with service or payouts, dispute charges they made at the site. ... (read more)
A Glance at Advertising Objectives24 December 1999
Believe it or not, it still happens on occasion: An operator launches a virtual casino or sportsbook positive that the customers are going to come flocking to the site. After a few weeks or months, reality sets in (the customers haven't exactly flocked) and the operators decide it's time to advertise. ... (read more)
Autoresponders: A Viable Supplement to Customer Service14 December 1999
Most gaming sites offer some kind of automatic response system for customer e-mails. Often called autoresponders, e-mail responders or autobots, they're designed to enhance customer support with a quick
response to "Frequently Asked Questions" or other customer concerns.
Effectiveness depends upon how well you utilize autoresponders as part of the customer support package. ... (read more)
LivePerson Delivers Innovative Customer Service Solutions and Advice8 December 1999
When Robert LoCascio tried to purchase some computer equipment online back in 1998, he ran into some customer service glitches that lost the computer sale but steered him into a successful new business. From this experience came a new company, called LivePerson, that provides dependable, real-time customer ... (read more)
Preparing for a Crisis Situation7 December 1999
When bad publicity occurs, many online gaming operators' first inclination is to hide from the press and refuse to answer questions. Unfortunately, instead of keeping a lid on problems, this response only adds fuel to the fire threatening to burn your business reputation. Instead of hiding from a crisis, you need to aggressively confront and handle it. ... (read more)
TeleTrak Aims to Revolutionize Horse Racing for the Internet1 December 1999
TeleTrak, the Australian company that just broke ground on its first straight-track racing center, is dreaming big dreams for the horse racing industry. The company has already spent five years developing its plan and convincing government officials of its viability.
While administrating the plan, ... (read more)
Kyl Bill Passes With A Tiny Voice Vote, Tenacity Pays Off for the Senator19 November 1999
Senator Jon Kyl has doggedly pursued passage of the Internet Gambling Prohibition Act, which bears his name, for over three years. With the clock running out on this year's Congressional session, he was successful for the second time in two years in getting the bill passed in the Senate.
But, with US ... (read more)
CPEX Develops Standards for Online Profiling17 November 1999
With the explosion in Internet commerce, online businesses are looking for new and more effective ways to reach customers. It's not enough to advertise; now they're trying to thoroughly know customers and anticipate their future needs. In response, marketing companies have developed tools to learn more about customers. ... (read more)
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