Perfection!

8 December 2022

By Royal Flushes

CINDY: Last week we discussed how we want our casino to be our casino and that too many things can disrupt that desire. Dealers can disrupt it, and so can pit people and other players and a whole bunch of other things and people.

ABBY: Other people definitely. Some people can take away your good feelings. We know, of course, that we have to share the casino space but we don’t want to be interfered with if we are playing according to the rules and if we are well-behaved. We want to enjoy the casino we want to enjoy.

CINDY: Correct. Smoothly. We want everything to be smooth. You could say we want the casino to be perfect or as perfect as it can get. Okay, how do we make it perfect? I mean if we ran a casino?

ABBY: My first shot. Everyone who works for the casino, from executives to casino personal from top to bottom, and anyone who works there. Be it drink personnel, custodians, the folks who clean your room, your hosts, the people who give you your point scores if you are a slot player. You want your store clerks, your waiters, valet parkers, receptionists, and so on, to be perfect.

CINDY: What does perfect mean here?

ABBY: It means something very simple.

CINDY: Fire away.

ABBY: Perfect means the following things: Every employee must be cordial to customers, even the customers who are pains in the necks. They are to act cordial. I am not talking about fawning over everyone but pleasant. Just be pleasant or seem pleasant.

CINDY: Now, they are just like actors in a show, the casino-hotel-all facility personnel are to be acting perfectly in their role. An actor has to go on stage and pretend – he or she may be going through a rough time in life but on stage that actor has to play that role. No excuses. Same with the casino personnel; act cordial, your inner state may be raging against the customers, so what? No excuses. You must be pleasant. I mean, appear pleasant.

ABBY: Personnel can act pleasant, right. But what about the other players? Some of them can make some times a trying time at the tables. That doesn’t happen much but when it does it can hurt the experience. What then?

CINDY: First let’s take care of the “experts” at the tables. You know the ones; they constantly tell you how to play your hands at blackjack or tell you what are the really good bets at craps and they are absolutely wrong in their opinions. If a person want advice, you should say, “Ask the dealer, the dealer is the expert.” Often, they aren’t but you take the play away from other players who don’t want to be put on the spot.

ABBY: Poor dealer!

CINDY: I guess dealers can handle this.

ABBY: I’m sure most of them can.

CINDY: If an “expert” is giving you advice, meaning you Abby, then just say that you prefer to play your money which you earned your way. You can say it pleasantly but be firm. If the advice is wrong or off the wall, that should shut the “expert” up. If not, I am guessing if everyone ignores the “expert” that person will leave the table.

ABBY: We both have learned to deal with “experts.”

CINDY: Pleasantly!

ABBY: I think if the workers at the casino or at any business would get more done if they think of themselves as actors.

CINDY: Agreed!