Interview with Slot Host from Isle of Capri Casino and Hotel, Bossier City, Lousiana

1 October 2001

By Gayle Mitchell

Let's head back to the Bayou State to speak to another Casino Slot Host. The Slot Host should be included as a most important contact before, during, and for future planned visits to your favorite casinos. To introduce slot players to this friendly and valuable person, we interviewed Karen Bell from the Isle of Capri Casino & Hotel, Bossier City, LA.

SR: How long have you been in the casino industry?

Karen: I have been in the casino business for six years.

SR: Where are you from originally?

Karen: Anchorage, Alaska

SR: What is the name of your current Slot Club?

Karen: Island Gold

SR: Do you offer any special gifts or bonuses for new members/sign-ups?

Karen: Yes -- $10.00 Coupon

SR: Do you offer a cash-back program?

Karen: Yes -- $5.00 cash-back for every 100 points earned.

SR: Most slot players are not aware of the many services provided by the Slot Hosts. What are the other benefits of Island Gold at Isle of Capri, BC?

Karen: Comps, Discounted Rooms, 2 Free Pulls daily for a chance to win $100,000, Birthday Gifts, and Comped tickets to special events. Room Comps: Yes -- The hosts are constantly contacting our players by telephone to book rooms for future visits. We also send special coupons for comp rooms based on coin in and time played. It is suggested on the coupon to call for a reservation ahead of time. Food Comps: Yes -- Coupons are mailed regularly to players based on coin in and time played. Special dinner parties held regularly. Show/Event Tickets: We will swap Show/Event tickets with other casino properties nearby based on availability.

SR: Remember too, that Slots Hosts are available for general questions and/or should any problem situation arise.

SR: Best experience in your job?

Karen: I had just helped a gentleman whose player's card would not register by making him a new one. I wished him Good Luck and shortly thereafter he won $5.5 Million Dollars.

SR: Worst experience in your job?

Karen: I try to forget the bad experiences and remember all the good ones.

SR: Other comments?

Karen: We have the best Slot Tournaments of any other property in the area. They are fun and exciting. We strive to be creative, passionate, and service oriented. We want to deliver a leading edge slot experience.

Thanks, Karen for the interview. I am sure you are enjoying sunny Louisiana compared to your home of Anchorage. For casino travelers, who are coming from the northern part of the state on their way to New Orleans, you have a selection of more than twelve riverboats in the Bayou State; be sure to include Bossier City. For other casino stops you are planning this summer in Canada and US, sign up for Casino Travel Showcase newsletter and check out the six June monthly updates now up for viewing at travel.casino.com site.

To read previous Slot Host Interviews, see Slots Report #13, 14, 16 and 17.