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Foxwoods Resort Casino resumes live entertainment

23 October 2020

(PRESS RELEASE) -- Foxwoods Resort Casino, the premier resort casino in North America, has reopened its largest indoor entertainment venue, the Grand Theater, resuming shows at 25% capacity. The resort’s return to hosting live performances began with comedian Bob Marley on 16 and 17 October, ushering in a safe and successful start. Tribute band Almost Queen is set to perform next on 5 November with additional acts to follow throughout November and December. Foxwoods is one of the first destinations in the US to cautiously reintroduce live entertainment in a large-scale theater.

The reopening of the Grand Theater brings a new wave of considerable safety protocols on top of the resort’s already extensive plan. Developed by local experts and the Mashantucket Pequot Tribe’s Chief Medical Officer, new guidelines include a reconfigured theater operating at 25% capacity, featuring fewer seats to allow for more social distancing and a safer entering and exiting process; reserved entry times to eliminate crowds; an enhanced contactless ticketing approach; mandatory face masks (aside from the performer on-stage); groups spaced a minimum of three seats apart; and a maximized ventilation system for fresh air flow.

“We have been intricately planning how to safely resume live, indoor entertainment for over four months which resulted in a thoughtful and slow process to ensure we rebuilt the right infrastructure in our theaters,” said Monique Sebastian, VP of Entertainment and Entertainment Marketing at Foxwoods Resort Casino. “We’ve remained fiercely committed to only reopening parts of the resort when we feel it is safe to do so. With our new entertainment guidelines, we feel confident we have developed a new standard of safety not only for our guests, team members, and artists, but for the entertainment industry as a whole. Each protocol was developed with our local community in mind, and we’ll be constantly monitoring our approach to ensure the highest level of security.”

The entertainment safety plan for The Grand Theater can be found here. In addition to Almost Queen on 5 November, guests will also be able to catch more live entertainers like Vic DiBitetto on 13 November, Anthony Rodia on4 December, Rob Schneider on 11 December and Bob Marley again on 26 December.

Highlights of the new entertainment safety measures include, but are not limited to, the following:
  • Occupancy of the Grand Theater will be limited to 25% capacity to begin, or 1,100 attendees.
  • A highly calculated new traffic system and pattern to eliminate cross-traffic when entering and exiting the theater. Guests will reserve a designated entry time when purchasing tickets, and will be guided in and out by an usher. Guests will be directed to exit the venue according to color-coded seating sections.
  • Face masks will be required for all entering the venue, including employees, guests, and artists - except during their performance while on stage only.
  • Hand sanitizing stations will be provided throughout the venue and back of house, particularly in locations of high touch surfaces.
  • To encourage fewer touchpoints, printed tickets will not be available on site. Guests may print tickets at home or use a mobile ticket.
  • Parties will be spaced a minimum of 3 seats apart in every other row, and the front row of seats is 15 feet from the performers. Each theater section will be color-coded to indicate which section guests have been seated in. Markers will be used to keep unoccupied seats closed and prohibit people from moving or changing seats.
  • Theater ventilation systems will be set to maximize fresh air to the greatest extent possible.
  • All concession sales (food, beverage and merchandise) will be suspended to avoid large group gatherings.
  • Meet and greets, including VIP packages and fan club initiatives, will be suspended.

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