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Ask the Slot Expert: A ticket too large

8 December 2021

By John Robison, Slot Expert™

My luck had changed the past week, so I started off with a sizable ticket when I sat down to play NSU at Suncoast. This machine continued to make amends for the stinginess of most of the NSU machines I've played during the summer and fall. In addition to my fair share (probably more than my fair share) of premium hands, I also got a set of deuces. A little late according to the averages, but always welcome whenever it hits. It's so disappointing when you get a set of deuces and the machine just turns around and takes it all back. Because this machine was being kind to me, I was able to hold onto my deuces winnings and then some. I cashed out a ticket for just over $3000.

I used to redeem tickets before leaving the casino. I didn't want to lose a ticket. I had envelopes filled with singles, fives and twenties. Every once in a while I took the bills to the cage to "color up".

After playing with Jean Scott for a while, I saw that she didn't always redeem her tickets at the end of the day. She saved them for the next visit, which was usually not too far away. I switched to redeeming my tickets only when they were big or I wasn't planning on visiting the casino again soon -- or I needed the money to play in a different casino.

I figured I would use this ticket when I did my tour of slot machines after playing video poker. I sat down at my favorite Quick Hit Blitz machine and put the ticket in the bill acceptor. The machine thought for a little while and then returned the ticket. I took a close look at the ticket. The bar code looked good. It should work. I put the ticket back in the acceptor. After a few seconds, the machine spat out the ticket again.

Finally I realized what was going on. My ticket was too large. Nevada Technical Standard 2.050 (Credit play requirements).1 says that the maximum number of credits you can put on a machine using coin or currency is $3000. My ticket was $16 and change over the maximum.

No problem. I'll just redeem the ticket at a kiosk. Right after I inserted the ticket in the kiosk's bill acceptor, I saw a notice on the machine that looked like someone made it on a Brother P-Touch Label Maker: The maximum ticket that can be redeemed is $2999.99. The screen displayed a message saying that I needed to take the ticket to the cashier for redemption and the machine returned the ticket to me.

Actually, I was 99.99% certain that I was not going to be able to redeem the ticket at a kiosk. I learned that there was a limit on ticket amount at kiosks at Red Rock the first time I scored a hat trick on sets of deuces. The ticket was over $3000 and the kiosk at Red Rock told me to take it the cage. I don't recall ever seeing a regulation limiting the ticket amount that can be redeemed at a kiosk, so I thought maybe Suncoast would allow a larger ticket. Nope.

Actually, Suncoast's procedures for large ticket redemption are more elaborate than Red Rock's, at least for tickets just over the limit. At Red Rock, they ask for my player card and a supervisor has to approve the redemption.

Suncoast wanted my player card too. It also required a supervisor's okey-dokey. There was one more step. The cashier radioed the slot floorpeople to have someone verify the ticket. I heard her say the machine number, my name, and the ticket amount. There were a few people waiting in line for the cage now, so she asked me to step over to the next window so she could take care of the next guest while we waited for verification, which came a few minutes later.

I asked her if the floorperson had to check the ticket log on the machine. You may remember a few weeks ago when I set up an account in the STN Cash cash-less gaming system that I cashed out on a machine and didn't get a ticket. The slot floorperson checked the Ticket Log on the machine and the last ticket printed was timestamped long before I cashed out and for a different amount. Then she checked the machine's Cash-Out Log. It had my cash out. Where did my money go? Not to a ticket but to my STN Cash account.

A friend who works at the Westgate once showed me a Ticket Log on one of their machines. In addition to the timestamp and amount, this log also showed the player card number that was active when the ticket was printed.

I don't know whether the floorperson actually pulled up the log on the machine I had played (What if someone was playing it then?) or queried the ticket database from one of the terminals on the slot floor. The floorperson said the ticket was legit and the cashier paid me.

Happiness is having a ticket too large to be accepted at a slot machine or redeemed at a kiosk.

My holiday wish for you is to cash out a ticket that is so large that it requires special handling.


Here are the latest Covid data. There is a difference in the hospitalization data for US versus NV. The CDC reports total number of Covid hospital admissions. Nevada reports current hospitalizations, not admissions.

All data comes from the CDC (https://www.cdc.gov/covid-data-tracker/#cases_totalcases, https://covid.cdc.gov/covid-data-tracker/#new-hospital-admissions), except for Nevada current hospitalizations (https://nvhealthresponse.nv.gov/).

Send your slot and video poker questions to John Robison, Slot Expert™, at slotexpert@slotexpert.com. Because of the volume of mail I receive, I regret that I can't reply to every question.

Copyright © John Robison. Slot Expert and Ask the Slot Expert are trademarks of John Robison.

 

Ask the Slot Expert: Those elusive deuces

1 December 2021
Suncoast has six video poker machines with NSU Deuces. Only one machine has no glare from the overhead lights. Only one machine has the sound turned on, ever so slightly. They are not the same machine. I had played the glare-free machine most of the time. I would even get up early on 10x points days to beat the other knowledgeable players to the machine. ... (read more)
 

Ask the Slot Expert: Where have all the deuces gone?

24 November 2021
Robin, the Boy Wonder, picked up the parchment he found on the casino floor. "Holy video poker, Batman. The Riddler left another one of his diabolical riddles." "Read it, Robin," said the Caped Crusader. "When is playing NSU Deuces like playing 9/6 Jacks or Better?" said Robin. "This is a tough one, Batman." "I think I know the answer, old chum. ... (read more)
 

Ask the Slot Expert: More adventures in cashless gaming at the slots

17 November 2021
Last week I received an email from the STN Cash (Station Casinos' system for cashless gaming at slot machines) support team. The email said that they were making some changes based on feedback from players. The biggest change is in how cashing out is handled. After I had signed the account agreement and funded my account at the cage, I played a machine and hit the Cash Out button. ... (read more)

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John Robison
John Robison is an expert on slot machines and how to play them. John is a slot and video poker columnist and has written for many of gaming’s leading publications. He holds a master's degree in computer science from the prestigious Stevens Institute of Technology.

You may hear John give his slot and video poker tips live on The Good Times Show, hosted by Rudi Schiffer and Mike Schiffer, which is broadcast from Memphis on KXIQ 1180AM Friday afternoon from from 2PM to 5PM Central Time. John is on the show from 4:30 to 5. You can listen to archives of the show on the web anytime.

Books by John Robison:

The Slot Expert's Guide to Playing Slots
Totals Weekly Changes
US NV US NV
Date Cases  Hosp. Adm.  Deaths  Cases  Curr. Hosp.  Deaths  Cases  Hosp. Adm.  Deaths  Cases  Curr. Hosp.  Deaths 
 12/07   49,198,746   3,455,951   787,064   474,754   674   8,110   821,215   66,191   8,575   5,011   23   125 
 11/30   48,377,531   3,389,760   778,489   469,743   651   7,985   563,746   28,426   6,309   3,343   (50)   55 
 11/23   47,813,785   3,361,334   772,180   466,400   701   7,930   667,924   41,145   10,754   4,784   (24)   86 
 11/16   47,145,861   3,320,189   761,426   461,616   725   7,844   604,748   63,164   7,862   4,577   22   85 
 11/09   46,541,113   3,257,025   753,564   457,039   703   7,759   516,764   33,219   8,290   5,539   34   103 
 11/02   46,024,349   3,223,806   745,274   451,500   669   7,656   555,915   38,028   9,226   4,327   45   109 
 10/26   45,468,434   3,185,778   736,048   447,173   624   7,547   488,829   42,265   9,842   4,753   (87)   96 
 10/19   44,979,605   3,143,513   726,206   442,420   711   7,451   578,396   11,963   4,381   136 
 10/12   44,401,209   714,243   438,039   7,315   795,586   14,067   15,710   149 
 10/05   43,605,623   700,176   422,329   7,166   554,194   10,642   3,852   121 
 09/28   43,051,429   689,534   418,477   7,045   817,218   14,463   6,160   165 
 09/21   42,234,211   675,071   412,317   6,880   971,637   14,691   7,466   152 
 09/14   41,262,574   660,380   404,851   6,728   1,176,763   12,919   10,256   145 
 09/07   40,085,811   647,461   394,595   6,583   975,725   10,076   5,237   104 
 08/31   39,110,086   637,385   389,358   6,479   1,113,414   9,385   7,592   173 
 08/24   37,996,672   628,000   381,649   6,306   1,045,491   7,507   8,117   116 
 08/17   36,951,181   620,493   373,649   6,190   959,978   4,715   7,065   150 
 08/10   35,991,203   615,778   366,584   6,040   819,524   3,987   7,652   122 
 08/03   35,171,679   611,791   358,932   5,918   622,832   2,279   7,489   81 
 07/27   34,548,847   609,012   351,443   5,837   652,251   2,394   8,347   79 
 07/20   33,896,296   606,618   341,096   5,758   169,933   1,478   3,351   28 
 07/13   33,726,363   605,140   339,745   5,730   181,047   1,959   4,982   33 
 07/06   33,545,316   603,181   334,763   5,697   75,104   1,373   2,234   27 
 06/29   33,470,212   601,808   332,529   5,670   87,507   2,057   3,020   24 
 06/22   33,382,705   599,751   329,509   5,646   75,420   2,157   1,930   22 
 06/15   33,303,285   597,594   327,579   5,624   95,797   2,293   1,560   17 
 06/08   33,207,488   595,301   326,019   5,607   114,250   3,762   2,271   21 
 06/01   33,039,238   591,539   323,748   5,586   123,333   3,709   991   27 
 05/25   32,969,905   587,830   322,757   5,559   174,125   4,234   1,676   26 
 05/18   32,795,780   583,596   321,081   5,533   223,966   4,230   2,301   27 
 05/11   32,571,814   579,366   318,780   5,506   303,856   4,687   2,541   33 
 05/04   32,267,958   574,679   316,239   5,473   343,348   4,908   2,559   40 
 04/27   31,924,610   569,771   313,680   5,433   383,163   4,958   2,747   65 
 04/20   31,541,447   564,813   310,933   5,368   464,556   5,072   2,590   36 
 04/13   31,076,891   559,741   308,343   5,332   480,061   5,321   2,986   57 
 04/06   30,596,830   554,420   305,357   5,275   448,935   7,124   3,084   38 
 03/30   30,147,895   547,296   302,273   5,237   439,510   6,793   939   63 
 03/23   29,708,385   540,503   301,334   5,174   388,928   7,446   1,863   53 
 03/16   29,319,457   533,057   299,471   5,121   381,695   8,362   3,078   81 
 03/09   28,937,762   524,695   296,393   5,040   480,902   11,573   2,413   83 
 03/02   28,456,860   513,122   293,980   4,957   463,356   14,129   2,835   75 
 02/23   27,993,504   498,993   291,145   4,882   451,083   13,923   2,406   162 
 02/16   27,542,421   485,070   288,739   4,720   602,906   21,411   4,149   198 
 02/09   26,939,515   463,659   284,590   4,522   779,305   21,828   5,444   244 
 02/02   26,160,210   441,831   279,146   4,278   1,007,777   22,004   7,249   249 
 01/26   25,152,433   419,827   271,897   4,029   1,312,565   23,385   10,324   250 
 01/19   23,839,868   396,442   261,573   3,779   1,317,119   21,318   11,324   279 
 01/12   22,522,749   375,124   250,249   3,500   1,790,345   22,660   17,217   294 
 01/05   20,732,404   352,464   233,032   3,206   1,499,561   18,435   14,655   233 
 12/29   19,232,843   334,029   218,377   2,973   1,258,540   15,460   12,493   186 
 12/22   17,974,303   318,569   205,884   2,787   1,656,411   18,537   16,472   239 
 12/15   16,317,892   300,032   189,412   2,548   1,494,763   17,247   18,825   229 
 12/08   14,823,129   282,785   170,587   2,319   1,375,502   15,483   18,418   175 
 12/01   13,447,627   267,302   152,169   2,144   1,114,175   10,286   15,942   121 
 11/24   12,333,452   257,016   136,227   2,023   1,197,199   10,784   14,130   106 
 11/17   11,136,253   246,232   122,097   1,917   1,099,790   8,501   11,115   65 
 11/10   10,036,463   237,731   110,982   1,852   767,645   6,838   8,868   68 
 11/03   9,268,818   230,893   102,114   1,784   588,207   5,809   5,936   35 
 10/27   8,680,611   225,084   96,178   1,749   492,026   5,585   5,238   (10) 
 10/20   8,188,585   219,499   90,940   1,759   401,037   5,053   4,501   48 
 10/13   7,787,548   214,446   86,439   1,711   351,270   4,886   3,910   48 
 10/06   7,436,278   209,560   82,529   1,663   306,965   4,962   3,232   36 
 09/29   7,129,313   204,598   79,297   1,627   303,616   5,136   3,058   54 
 09/22   6,825,697   199,462   76,239   1,573   288,070   5,370   2,196   82 
 09/15   6,537,627   194,092   72,043   1,491   250,265   5,404   1,825   65 
 09/08   6,287,362   188,688   72,218   1,426   282,919   5,638   2,734   92 
 09/01   6,004,443   183,050   69,484   1,334   251,790   5,291   3,237   104 
 08/25   5,752,653   177,759   66,247   1,230   330,411   7,889   4,076   125 
 08/18   5,422,242   169,870   62,171   1,105   358,071   7,463   4,973   114 
 08/11   5,064,171   162,407   57,198   991   365,353   7,203   5,776   117 
 08/04   4,698,818   155,204   51,422   874   418,683   7,532   7,367   109 
 07/28   4,280,135   147,672   44,055   764   460,996   7,042   7,130   91 
 07/21   3,819,139   140,630   36,195   674   463,682   5,395   8,181   57 
 07/14   3,355,457   135,235   28,744   617   422,861   5,102   5,607   57 
 07/07   2,932,596   130,133   23,137   560   351,367   3,394   5,006   24 
 06/30   2,581,229   126,739   18,131   536   278,941   6,406   4,367   26 
 06/23   2,302,288   120,333   13,764   510 
John Robison
John Robison is an expert on slot machines and how to play them. John is a slot and video poker columnist and has written for many of gaming’s leading publications. He holds a master's degree in computer science from the prestigious Stevens Institute of Technology.

You may hear John give his slot and video poker tips live on The Good Times Show, hosted by Rudi Schiffer and Mike Schiffer, which is broadcast from Memphis on KXIQ 1180AM Friday afternoon from from 2PM to 5PM Central Time. John is on the show from 4:30 to 5. You can listen to archives of the show on the web anytime.

Books by John Robison:

The Slot Expert's Guide to Playing Slots