Gaming Guru

Lengthy wait-times for new ePassporte customers

ePassporte, one of the few remaining e-wallets choices for U.S. online gamblers, is experiencing longer-than-usual waits times due to the volume of new customer sign-ups.

New customers can expect to wait more than three weeks for their new accounts to be active.

A Casino City reporter began the sign-up process on Jan. 17 and was told by an ePassporte customer service representative that she/he could expect the money to be posted by the end of this week (Feb. 5-9).

Additionally, the customer service department released this statement on the ePassporte Web site.

"Due to unusually high call and email volumes, you may experience extended hold times when calling us or there may be a delay receiving a response to your email inquiry. We apologize for the inconvenience. We are exerting all efforts so that we may attend to your phone calls and emails as soon as possible. Your calls and emails will be answered in the order they are received. We appreciate your patience and cooperation."

Casino City ePassporte test timeline

Jan. 15: Sign up for new account.
Jan. 25 : Microdeposits arrive.
Jan. 25: Microdeposits verified with ePassporte.
Jan. 25: Deposit request made.
Jan. 26.: Money taken from reporter's bank account.
Jan. 26-Feb. 5: No money in ePassporte account. Customer support line always busy.
Feb. 6: After days of trying to get through to the ePassporte customer line to find out where the money is, reporter calls the business line instead, gets transferred to a customer service representative who tells him to be patient because they've been innundated with requests and are processing them as quickly as they can.