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Patron complaints accepted on PGCB's website6 August 2019(PRESS RELEASE) -- The Pennsylvania Gaming Control Board is reminding the public of the availability of online forms that would allow consumers to file complaints and disputes for both land-based and interactive gaming. The Pennsylvania Race Horse Development and Gaming Act charges the Gaming Control Board with the duty of investigating all potential non-criminal violations of the Act including complaints and disputes alleged by patrons. A complaint is a difference of opinion between the licensed gaming entity and the patron, which does not involve money or items of value. A dispute is a claim for a specific amount of cash or merchandise. Patrons that have a complaint or a dispute with a licensed gaming entity in the Commonwealth of Pennsylvania may request that the Board investigate such complaint or dispute. All patron complaints and disputes are taken very seriously by the Board with each complaint assigned a case number and an investigator. Any criminal violations of the Act alleged by a patron will be referred to the Pennsylvania State Police for investigation. The Board does note that in order to file a complaint or dispute involving interactive gaming, the patron must first file a complaint or dispute with the interactive gaming provider. This is critical since the PGCB’s interactive form will require entry of a complaint number generated by the interactive gaming provider when you file with them. A patron can file a dispute or complaint within 30 calendar days of the incident by accurately completing the appropriate electronic form that can be accessed on the Board’s web site, under the “Gaming” tab on the homepage. Additionally, patrons can continue to file a complaint in person with a Gaming Control Board Casino Compliance Representative at any Pennsylvania casino.
Patron complaints accepted on PGCB's website
is republished from Online.CasinoCity.com.
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