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New Machines Cause Lottery Headaches

COLORADO – As reported by the Denver Post: "The Colorado Lottery's switchover of computers has resulted in enormous problems, angry customers and long lines at checkout counters.

"On Sunday, the Lottery shut down and replaced more than 2,800 machines throughout the state. It also added new software for the entire system.

"About 1,500 of the new machines can check tickets immediately after they are purchased to see whether they are winners,

"…By Tuesday afternoon, not only were many of the new machines not working, but the instant ticket-checking service was extremely slow. Customers making purchases at convenience stores were forced to stand in lines while scratch-ticket players waited and waited for their tickets to be validated.

"…The new system was supplied by Scientific Games of New York. The company signed a six-year contract with the Colorado Lottery in 2002. The Lottery has already extended that contract an additional two years…"

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