SEARCH NEWS:

 

IMME no longer has operating license from UKGC

• customers complaining of being called repeatedly by IMME sales agents, including one customer in her 90s who was called several times a week. Another complainant stated that a Lotteries.com customer was called every 30-40 minutes, five or six times until the phone was answered
• 75% of its customers were over 60 years old and 20% were over 80 years old. This demographic seems disproportionately focused on older people and IMME had not considered the potential vulnerabilities of their customer base
• multiple complaints by consumers to the police and Action Fraud about IMME’s products
• call centre staff using aliases which raises the question as to why a staff member might be told to or choose to be dishonest about their real name.

• IMME was unable to evidence adequate safer gambling interactions with its customers to the Commission
• there were no records of interactions with a customer (78 years old) who spent £63,951 in just over three months
• one customer (74 years old) was allowed to deposit £9,379 in eight days without an adequate responsible gambling interaction.

• one customer, who was 100 years old at the time the Commission review was started, bet £23,839 in just five months. His deposits more than doubled from £2,992 in September 2018 to £6,090 in October 2018 and continued to rise but IMME did not obtain source of funds evidence
• IMME knew that two of its top depositors were retired postmen but allowed one to bet £20,345 in five months and other to bet £16,207 in six months without obtaining further information to support that level of spend.

< Gaming News