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Hard Rock Hotel and Casino in Punta Cana to reopen 1 June18 May 2020Hard Rock Hotel & Casino - Punta Cana will be reopening on 1 June. Below is a message from the resort's website. "As the situation surrounding the Coronavirus (COVID-19) continues to unfold, we want to assure you that the safety, health, and wellbeing of our guests, staff, and associates remain our number one priority at Hard Rock Hotel & Casino Punta Cana. We have been closely following and adhering to the guidance and recommendations issued by the World Health Organization (WHO), the Centers for Disease Control (CDC); there have been no reported cases of COVID-19 at this property or in the Punta Cana area. As you may have heard, the Government of the Dominican Republic has mandated the closure of the country’s borders and ordered all commercial and social businesses to halt operations for 15 days to help mitigate the spread of the virus and prevent an outbreak in the country. In compliance with the government, Hard Rock Hotel & Casino Punta Cana will temporarily close between March 19 and May 31, 2020. The hotel will reopen on June 1, in accordance with the Punta Cana International Airport. At this time, we wanted to assure you of our commitment to work with you through this unexpected announcement. If you booked your stay directly through our website or call centers for travel between March 19 to May 31, 2020, please contact us at 1-817-541-8493 for any changes. If you booked through a third party, please reach out to your travel provider to discuss your booking. With growing concerns around the coronavirus/COVID-19 pandemic, we will continue to follow the lead of public health authorities and the national government at this important time. We have communicated directly with team members as to next steps and continue to monitor this situation closely. Our hearts and thoughts go out to the people who have been affected by this unprecedented event. We appreciate the healthcare workers, local communities, and governments who are on the front lines working to contain the coronavirus. You can check back in on our website for information and updates on re-opening and promotional schedules. Thank you for your understanding and your support, and we look forward to welcoming you again soon. Protocols, Procedures, and Preventive Measures We have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience. Hard Rock Hotel & Casino Punta Cana will also implement the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols: Safe+Sound Program 1. Guest & Employee Health: Antibacterial hand-sanitizing stations will be placed throughout all areas of the hotel, with additional signage throughout back-of-house and guest areas reminding everyone of important health and hygiene protocols such as handwashing and physical distancing. Physical contact will be minimized as much as possible, and we will continue to provide an onsite 24/7 doctor to provide medical assistance as needed. 2. Employee Protocols: All of our staff have received thorough training on our enhanced protocols, in addition to training on identifying any flu or virus-like symptoms and following a firm procedure on reporting to a medical official. Staff will also continue to receive training on global standards of sanitation set forth by third parties such as Ecolab and NSF. In addition to ongoing training, employees will be closely monitored for any symptoms (including a temperature reading) on a daily basis, and will be required to wear the appropriate PPE (personal protective equipment) based on their roles and responsibilities. 3. Cleaning Protocols and Sanitation: We use cleaning products such as Ecolab and standards that meet EPA (Environmental Protection Agency) guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We have increased the frequency of deep-cleaning and disinfecting all common areas, public spaces and guest rooms (in addition to back of house areas) with an emphasis on high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, dining surfaces, seating areas, pool chairs and more. 4. Physical Distancing: Guests and employees are instructed to practice physical distancing by standing six feet away from other groups who are not traveling with them; this includes while standing in lines, waiting for elevators (including limited capacity), or walking throughout the hotel. Additionally, furniture placement throughout all common areas and back-of-house has been rearranged to allow for increased spacing, including redesigned layouts for meetings and events. 5. Guest Experience: Every step of the guest journey has its own set of defined protocols that will ensure the safety and wellbeing of our guests and employees, while maintaining the level of service that you have come to expect. This includes our in-house transfer company, luggage disinfection, non-invasive temperature readings via a thermal camera, a pristine check-in process, strictly enforced hygiene and physical distancing practices throughout the spa, salon, fitness center, pool and beach areas, shows and more. 6. F&B: We will continue to reinforce our internationally recognized methods of identifying and managing food safety related risk, including Hazard Analysis Critical Control Points (HACCP), and adhering to strict global brand standards in addition to third-party standards such as NSF. Select services such as buffet and teppanyaki have been eliminated, while in-room dining will now be contactless with enhanced menu options." |