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Coeur d'Alene Casino Resort Hotel in Idaho will reopen on 27 April

23 April 2020

The Coeur d'Alene Tribal Council announced in a Facebook post today that it is "starting the process of re-opening the reservation" and is expecting a limited opening of the Coeur d'Alene Casino Resort Hotel in Idaho on 27 April.

The casino will reopen to the general public on May 1.

Enhanced safety measures will be in place including physical distancing, aggressive cleaning and sanitation guidelines and mandatory face covering protocols to "protect the health and safety of all patrons and employees."

“We have put a lot of thought and effort into preparing to re-open in the safest way possible. Our team has worked with the medical professionals at Marimn Health to put together safety training for our employees and to outline social distancing and cleaning and sanitations protocols consistent with CDC recommendations,” said Coeur d’Alene Casino Chief Executive Officer Laura Stensgar.

Patrons can expect to see some changes throughout the property to protect the health of all guests and employees:
- Significant social distancing efforts including but not limited to, reduced and distanced seating at all restaurants and lounges, and every other gaming machine will be powered off to ensure physical distance between patrons. Plexiglas barriers have been installed in key locations across the property.
- Face masks or face coverings will be required for everyone on the Casino property.
- All concerts and large events have been rescheduled to later dates.
- Ongoing enhanced cleaning measures will include closing the casino from 3–7 a.m. daily for deep cleaning.
- High Mountain Buffet and off-track betting will remain closed during the initial phase of reopening.

“Our guests and our employees are like family to us so this time has been difficult for everyone. We are excited to open our doors after such a lengthy, but necessary closure,” said Casino CEO Laura Stensgar.

“The health and safety of our community is always our highest priority and through this pandemic, we have relied on facts to guide our decisions, not fear,” said Ernie Stensgar, Chairman of the Coeur d’Alene Tribe. “We made the difficult decision to enact an early Stay Home order and shut down the Casino, which is an essential tribal operation that keeps many of our other vital programs running. Our swift and deliberate actions worked to keep our community safe. The curve has flattened in our region,” he added. Neither the Coeur d’Alene Reservation nor Benewah County have had any confirmed COVID-19 cases to date.

The Coeur d’Alene Tribal Council appointed a Task Force to plan for the reopening of the reservation and tribal entities. The Task Force is made up of Tribal Council members, key directors from tribal departments, Casino executives, medical professionals, and members of Marimn Health’s leadership team. The group has created guidelines for a phased opening on the reservation based on local COVID-19 trends and data. The plan is also consistent with reopening guidelines released by the federal government. The group will regularly review local coronavirus data and trends and provide recommendations to the Tribal Council as the situation changes.

The Coeur d’Alene Casino closed on 20 March, five days before the state of Idaho enacted its stay home order. All casino employees kept their jobs, wages, and benefits during the closure, though only essential employees continued to show up to work.

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