eWalletXpress admits funds were seized by U.S.

17 January 2011

By Aaron Todd

Since last November, U.S. customers of eWalletXpress, an online e-wallet that had become a popular way to transfer funds to and from Internet casinos, poker rooms and sportsbooks, have been unable to use the service.

Rumors abounded that federal authorities had seized the funds, but inquiries to customer service agents led to vague responses that funds were not available due to a "technical issue." On Monday, eWalletXpress finally admitted to its customers that the rumors were in fact true. U.S. customers who sign into the site are now greeted with a welcome screen that reads the following:

Dear Customers,

You all may already be aware of the fact that eWalletXpress has been out of service since November last year.

At this point we must regretfully inform you that our funds and accounts were seized by the United States Government as part of a confidential investigation. We have contacted the U.S. investigating agencies and are currently negotiating with them. At present, eWalletXpress is unable to access these funds or return them to you because the money is no longer in our custody or control.

We apologize for any inconvenience this may cause. Due to the sensitivity of the situation we were not able to notify you earlier and we do sincerely appologize (sic) again for any inconvenience you may have suffered.

We are grateful for your patronage over the years and are trying our best to resolve this issue quickly.

Best Regards

eWalletXpress

While the seizure of funds may leave some U.S. players who had money on the e-wallet without recourse for now, eWalletXpress customer service agents say U.S. players should eventually receive their funds.

"We are working to get the money back and customers will definitely be receiving their funds," said a customer service agent. "Unfortunately we don't know any sort of time frame on when that will be."

When NETELLER shut down four years ago after its founders were arrested by U.S. authorities, U.S. players who had money on the e-wallet seized had to wait more than six months to receive their money.

eWalletXpress admits funds were seized by U.S. is republished from Online.CasinoCity.com.