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Aristocrat installs TrackIt system

10 September 2018

(PRESS RELEASE) -- Aristocrat and Live! Casino & Hotel continue to innovate together. Aristocrat has installed the first version of its TrackIt for Tables with Vouchers and RFID at Live! Casino in the newly opened Orchid Gaming & Smoking Patio. The implementation is the first in North America.

Live! is a long-time partner of Aristocrat’s Oasis 360™ solution and was one of the first in the nation to launch One Link bonusing as part of the Giant Jackpots progressive slot program in 2015, which has continued to evolve and drive excellent results.

Live! Casino & Hotel CIO Beth Perlman said, “We have enjoyed a long partnership with Aristocrat, and we have been excited to be the site of first-in-the-nation installations. Now with TrackIt for Tables, our players can easily and freely move from slot to table and back again, enjoying all aspects of our casino without waiting in line for a cashier.”

Aristocrat Vice President of Oasis Systems Kelly Shaw said, “Ticketing has been a tremendous asset for slot operations. With more convenience, increased accountability, and reduced costs to drive operational efficiency. When it comes to tables, players with slot tickets have been walking past table after table, with their ticket in hand. Now our TrackIt solution gives players the option to use their slot ticket at the table, opening the door for a new way for players to enjoy their favorite casino.”

Live! Casino & Hotel welcomes guests with more than 200 live action table games. Readers of Casino Player Magazine recently voted Live! as first-place winner for best craps, blackjack and tournaments in the 2017 Best of Gaming awards for Maryland.

TrackIt is part of Aristocrat’s Oasis 360 table management solution and allows players to take vouchers printed at the slot machine and redeem them at the table for chips. It also allows operators to issue vouchers at the end of the table play session that can then be redeemed at any redemption kiosk or the casino cage.

With TrackIt, operators can dramatically reduce cage lines, because players can take their slot ticket directly to the table and can immediately begin a table play session. Further, by implementing this functionality at the table, operators can reduce the need for table fills and credits and can provide their players with cross-over play opportunities between tables and slots.

With TrackIt, dealers and supervisors scan vouchers using barcode scanner equipment at the table, improving the customer experience and increasing table game utilization.

TrackIt’s RFID chip count sensor detects the value of chips returned before the dealer or supervisor can issue a walked with value. If the chips detected by the RFID chip count sensor do not match the value input for the voucher, the system automatically generates an error message that notifies the user of the incorrect values.

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