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The Cosmopolitan unveils updates for 2019

12 December 2018

(PRESS RELEASE) -- The Cosmopolitan of Las Vegas reached a milestone this week after completing the remodel of its guest rooms and suites. The multi-year redevelopment of the resort includes technology advancements and a premium WiFi network, with continued developments into 2019.

Completion of room remodel
In 2018, The Cosmopolitan completed the remodel of its 3,033 guest rooms, designed in partnership with New York-based Virserius Studios. The full remodel of both The Chelsea and Boulevard Tower results in an entirely new experience for guests with no detail left untouched, featuring modern artwork, clean textiles, statement wall coverings, improved lighting, user-friendly technology and a more energy-conscious design.

The Terrace rooms (Terrace Studio, Terrace One Bedroom, Terrace Suite) exude a sophisticated aesthetic, incorporating rich jewel tones, gold touches and handcrafted patterns. The Terrace Room layout, thoughtfully reworked during the renovation process, now creates more distinct and functional living, dining, work and bedroom areas.

The Wraparound Terrace Suites and City Rooms & Suites emulate the residential feel of an urban penthouse, featuring neutral colors with bright accents. Eye-catching details include reflective finishes enhanced by dramatic lighting and plush fabrics enriched with playful patterns.

Guests traveling with large groups, whether entertaining family and friends or colleagues, will be drawn to the newly redesigned Reception Suite, a 1,050-square-foot space with substantial seating options that can be reconfigured to a guest’s preference. Highlights include a sleek wet bar for entertaining, ample meeting space and dining options.

Additionally, all rooms are equipped with tablets that allow guests to book restaurant and spa reservations, purchase show tickets, order room service, schedule wake-up calls, access thousands of e-newspapers and magazines and include automated lighting and temperature adjustments.

Technology Advancements
This year, The Cosmopolitan made several technological upgrades including a new network boasting the fastest Wi-Fi on the Strip and innovations to Rose, the resort’s resident chatbot.

The Cosmopolitan launched its new and improved Wi-Fi network, offering complimentary, premium Wi-Fi access to all hotel and non-hotel guests. The new system will provide the fastest network available on the Strip to hotel guests, with nearly unlimited download speeds in excess of 100mbps.

Rose, the resident chatbot

AI Processing: Rose, the property’s quick-witted, SMS-based chatbot, transformed from a keyboard-based bot to an AI and Natural Language Processing-based bot, allowing her to fulfill more unique requests and understand context of guest communication. New this month, Rose will offer additional tour experiences to guide guests in their exploration of the resort from obscure, off-the-menu items and nightlife recommendations to a full “24-Hours at The Cosmopolitan” itinerary.

Chatbot checkout: In addition to Rose’s current library of features, she can now assist guests with checkout. Through The Cosmopolitan’s partnership with MyCheck, using MyCheck’s direct integration to their PMS, guests can now ask Rose to check them out of their room using the credit card on file for any pending charges without having to visit the front desk.

Identity Rewards goes digital: A forward leap in innovation within the hospitality space, The Cosmopolitan created a first-to-market amenity through chatbot Rose, who now has the ability to serve individual casino loyalty guests at an even higher level than before. Identity Rewards members now have the convenience of communicating with Rose to deliver their personalized status and promotional offers, all via SMS-texting.

Complimentary hotel guest parking
Beginning in 2019, hotel guests will receive complimentary self and valet parking inclusive of The Cosmopolitan’s $39 resort fee. Las Vegas locals will continue to receive the first hour of parking free of charge.

Private jet
This year, the resort will offer private jet service for its elite casino clientele. The Gulfstream jet features an instantly recognizable exterior paint scheme, and contemporary interior design and layout for up to 16 guests, including premium leather, lay-flat lounge chairs, ample workspace and sleeping accommodations. In-flight menus will offer standout items from The Cosmopolitan’s renowned Restaurant Collection, curated by the resort’s Executive Chef, Bryan Fyler, alongside an extensive wine, champagne and cocktail selection. Additional in-flight amenities include high-speed Wi-Fi, a range of entertainment options from e-magazines and newspapers to the latest blockbuster movies.

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