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Pala Casino Spa and Resort to reopen on Friday

20 May 2020

Pala Casino Spa and Resort will be reopening its doors to the public on 22 May. The California casino will be implementing new safety and health guidelines as part of the reopening process.

Below are some of the new guidelines:

Deep Cleaning/Sanitization: Prior to reopening the entire facility was deep cleaned and sanitized. This includes, but is not limited to, the following:
  • All high touch – high traffic areas including carpets, walls, and ceilings.
  • All restrooms have and will be monitored continuously and sanitized as traffic dictates.
  • All furniture, fixtures, and equipment.
  • All table gaming equipment including chips, tables, chairs, felts, rails, and table signage, have been cleaned and sanitized.
  • Hotel rooms, elevators, common areas, and check-in.

Health/Fire and Life Safety:
  • All safe food handling and preparation checklists provided by the California Area Indian Health Services have been reviewed and completed prior to reopening.
  • The facilities Fire and Life Safety systems including but not limited to the smoke detectors, visual and audible alarms, sprinkler system pump, emergency egress, egress routs have all been tested and inspected by the local fire agency and are in compliance with Life Safety codes applicable to Title 19 of the California Code of Regulations relevant to similar facilities in the County.

Social Distancing: All public areas have been evaluated for Engineering Controls and reconfigured/modified to facilitate the safe social distancing of 6 feet and/or utilization of effective protective barriers. This includes, but is not limited to, the following:
  • Maximum facility occupancy has been reduced to 50% to facilitate safe social distancing. Occupancy levels will be monitored 24/7 with computer software. Guest Safety will be notified when the occupancy level reaches 50% of the maximum and access will be restricted at all points of entry by Guest Safety to ensure the 50% occupancy level is maintained.
  • All areas have been reengineered to meet six feet spacing between standing persons everywhere possible.
  • All guests will be advised of social distancing protocols upon entering the property.
  • The number of slot machines has been reduced by up to 50% and the slot chairs removed to facility social distancing.
  • All table games have been moved or closed to facilitate social distancing.
  • Blackjack has been reduced to 3 players, Baccarat has been reduced to 4 players on 7 spot and 3 players on 6 spot and Pai Gow Poker has been reduced to 3 players to maintain social distancing.
  • Seating and hours of operation have been reduced at all open food outlets and bars to maintain social distancing.
  • All Concerts, Special Events and Tournaments have been cancelled until it is safe to resume.
  • All queuing areas such as the Entrances, Hotel Front Desk, ATM’s, and Cage have floor markers in place to maintain social distancing.
  • Choices Buffet, Poolside Café, Oak Room, Pool, Spa, Banquets, Valet, RV Resort Clubhouse and Pool have all been closed to facilitate social distancing.
  • Guests will be continually monitored for compliance with safety protocols.

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